Delivery and Returns
Delivery
UK MAINLAND DELIVERY
ROYAL MAIL 2ND CLASS DELIVERY (4 WORKING DAYS)
FREE ON ALL ORDERS
ROYAL MAIL 24 DELIVERY (2 WORKING DAYS)
£2.50 ON ALL ORDERS
UK Mainland Terms & Conditions:
- Orders placed at weekends will not be dispatched until the following Monday at the earliest.
- Please also refer to our general delivery terms & conditions below.
NORTHERN IRELAND, SCOTTISH HIGHLANDS AND OFFSHORE ISLES DELIVERY
Aberdeen AB31 - AB38 £16.95
Aberdeen AB41 - AB56 £16.95
Belfast BT1 - BT94 £12.95
Falkirk FK17 - FK21 £16.95
Falkirk FK27 - FK28 £16.95
Guernsey GY1 - GY10 £16.95
Inverness IV1 - IM63 £16.95
Isle of Man IM1 - IM9 £16.95
Jersey JE1 - JE5 £16.95
Kirkwall KW1 - KW17 £16.95
Lerwick ZE1 - ZE3 £16.95
Outer Hebrides HS1 - HS9 £16.95
Paisley PA20 - PA78 £16.95
Perth PH15 - PH50 £16.95
NI, Highlands and Offshore Isles Terms & Conditions:
- If a customer orders from the above postcode locations and has not paid for the appropriate postage service we will contact them to arrange for the correct fee to be paid or alternatively a cancellation and refund to be processed.
- For orders up to 30kg.
- Heavy orders sent on a pallet will cost more.
- Please contact us for shipping quotes on all orders to these postcodes.
- Deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.
- Please also refer to our general delivery terms & conditions below.
GENERAL DELIVERY TERMS AND CONDITIONS
- If available, we (or our couriers) will share your order tracking details with you prior to delivery.
- Our couriers may require a signature. If nobody is available to accept the delivery in this instance, they will leave a “calling card” advising you to get in touch with them to either arrange a second delivery or to collect your parcel from them.
- We strongly advise that tradesmen are only booked once in receipt of goods as we are unable to accept liability for costs incurred as a result of delays in delivery.
- On rare occasions some items may be out of stock. We will always endeavour to keep you informed of anticipated dispatch dates if any delays do occur. When we notify you of the estimated arrival date you will be able to decide whether or not to proceed with the order.
- If we are unable to deliver within 14 days of ordering, we will always give you the option of receiving a full refund of any payments made. Where stock is not immediately available we may dispatch a part shipment of any orders at our discretion or wait until we have received shipment of any out of stock items you have ordered, and dispatch the whole order together.
- We will make every effort to dispatch orders on the same day, or for orders placed after Midnight, on the next working day, however occasionally we may run out of certain stock items. We will try to notify you of any expected delays in dispatching your order. When we advise you of an expected dispatch date you can decide whether to continue with your order.
Returns and Refunds
Unwanted goods to be returned within our 14-days return period
We hope that you never need to return anything to us, however, should you need to we aim to make it as simple as possible for you to exchange or refund your purchase. You will need to return your goods to us within 14 days of when your order was received, and you will be liable for any costs associated with this if your order is just unwanted/ unsuitable. The goods should be unused and in a re-sellable condition including original packaging, manuals, accessories, and any free gifts.
Please note if your goods are not received in a re-sellable condition (including original packaging, manuals, and accessories) then we reserve the right to make a deduction starting from and not limited to 50%, for loss in value of the goods.
If you would like to return your order, please contact us to organise a Returns Authorisation Number (RAN) and we will provide a returns address.
We recommend you use an appropriate courier to return your goods with a tracking number with the right level of insurance to cover the value of your goods as you will be liable to ensure the goods are received back in a re-sellable condition. We as a company are not held responsible for any returns that are received back damaged.
Please note: As we are an online-only seller, we unfortunately cannot accept on-site visits from customers for sales enquiries or returns processing.
How to package your item
Please write your Returns Authorisation Number (RAN) (please contact us to request this), order number and name on a piece of paper and place it in the returns box so that we can track your return. Please allow a reasonable processing window of 5 work days for returns after the item(s) arrives back to us, during busy periods the timeframe can increase. Returned items can’t be prioritised and we process by date of arrival, but of course feel free to make contact if outside of this window.
What do I do if an item develops a fault
If an item is faulty, it is our aim to get the problem, put right as quickly as possible. Please contact us and we will endeavour to help within a reasonable time frame. Initially we will try to troubleshoot any faults with the goods, or we may replace the item with the same or an equivalent model.
What happens if my items delivered are damaged or incorrect?
If you have received your delivery and products are damaged or incorrect, please contact us within 48 hours with your order reference and full details of the products, so that our teams can resolve this for you.
I've not received my refund yet, how long does this take?
Refunds to card can take 3-5 working days from when they received and processed and refunds to PayPal can take 1-3 working days from when they are received and processed. If you have not received your refund within the timeframe detailed, please contact us with your order and refund details.
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